Support
Trying the app without a real letter
Terminoo needs a photograph of a letter from a German authority. If you do not have one to hand — or you are reviewing the app for the App Store or Google Play — there is an invented sample letter you can display on another screen or print, and photograph with the app. The city, the tax number and the account details in it are all made up.
An explanation looks wrong
It can be. The explanation is produced by a language model, and the app says so on every letter. The paper letter is always the authoritative version — where Terminoo and your letter disagree, your letter is right.
Every figure Terminoo shows is linked back to the place in the scan it came from, so checking one is a single tap. If a payment field could not be checked against the letter, Terminoo will not offer it as something to pay.
Terminoo will not show payment details
That is deliberate, not a fault. Amount, IBAN, payee and reference are each checked against the recognised text of the letter. If one of them cannot be confirmed, it is not placed in the payment sheet and not turned into a button — the app would rather show you nothing than show you an IBAN it is not sure about. The letter itself still has the details.
Deleting your data
Settings → Delete everything. It removes every letter, every stored photo and every setting from the device, and it cannot be undone.
You can take a copy first: Settings → Export everything produces one file containing your letters, their recognised text and your consent history.
There is no account and nothing of yours on our servers, so there is nothing else to delete and no one to ask. See the privacy policy.
Withdrawing consent
Settings → Withdraw consent. Transmission stops immediately: nothing further is sent for explanation, and a letter already queued is not sent when the app next opens. Your letters and their text stay on your phone. You can give consent again later, from the same screen.
Restoring a purchase
On the paywall, choose Restore a purchase. Purchases are attached to your Apple or Google account, not to a Terminoo account — there isn't one — so they follow you to a new phone as long as you use the same store account.
Subscriptions are managed and cancelled in your app store's own subscription settings, not in Terminoo. We cannot cancel or refund a purchase; the store is the merchant.
Letters left
Every installation includes 3 letters, and 1 more is added each month up to a maximum of 3 held at a time. Scanning, deadlines, reminders and every letter you have already had explained are free and are never counted. Only having a new letter explained uses one.
A letter you have not had explained is shown as Not read yet rather than as finished — if it is an official decision it may contain a deadline, and nobody has looked.
Which languages
English, Arabic (with full right-to-left layout), Turkish, Polish, Romanian, Spanish, French, Ukrainian and Russian. You choose the language in the app; it does not have to match your phone's.
Write to us
This form is the second contact channel §5(1) no. 2 DDG requires, alongside contact@fadi-zg.de. Messages are answered during business hours. If you would rather not use a form, the email address works just as well.
Please do not attach or paste a letter. We do not need it and the app is built so it never reaches us. Describe the problem instead.
Something Terminoo cannot help with
Terminoo does not give legal advice, does not draft replies, and cannot tell you whether a decision against you is right. For that, contact a lawyer, a Steuerberater, or a free advice service — a Verbraucherzentrale, a Sozialverband, or the advice service attached to the authority that wrote to you. See the terms of use.